Retail Territory Manager (Fuel Industry) Port Elizabeth. Minimum Requirements: 3+ years in retail, preferably within the fuel sectors Experience managing multi-site operations Strong people management skills Relationship building Good understanding of retail operations and customer service Excellent communication and interpersonal skills Health, safety and environmental awareness Key Performance Areas: SHEQ: Adherence to the highest health, safety, security, environmental compliance Safety audits: emergency response plans, first Aiders/Fire Fighters trained staff at site level, flammable substance certificate, CCTV installed and operational Safe delivery process Submission and verification of fuel stock reconciliations Incident reporting including product quality/contaminations to be done timeously and captured onto the incident management system and closed out Site visits: Regular on-site meeting with retailers and documented on a site call report Regular on-site visits to improve the relationship with the retailers and monthly agenda to always include discussions to grow the business (sales) and SHEQ checks Performance management: Re-open temporary closed sites Manage non-performing retailers Manage legal issues with retailers with support from legal Responsible for the P&L performance of your area Meet and exceed sales targets Manage fuel deliveries and delivery procedures at site level, fuel orders and to increase load sizes to retailers Manage sales forecast weekly, monthly and annually Execution of Loyalty program Ensure rentals are paid timeously by retailers (leased sites) Quality control: Ensure adherence to operational standards Customer service training Ensure adherence to brand standards Maintenance: Report and coordinate site maintenance that is the company responsibility to the Maintenance Manager and ensure this is captured onto the maintenance tracker and closed out A record of pump and tank layouts for each site Asset verification of equipment owned by the company is updated and kept on file Marketing: Responsible for executing any marketing campaigns at site level and ensure retailers comply accordingly Credit policy compliance: Credit risk management with retailers Contract renewal: Renewal of contracts/agreements according to the financial criteria Submission of one pager summary of proposed deal structure for business approval Administration: Monthly submission of all paperwork to the admin support #J-18808-Ljbffr