Position Summary Meet group coordinators/hosts prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event orders to gather guest information, determine proper set‑up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements, and follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, answer telephones using appropriate etiquette, develop and maintain positive working relationships, and support the team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats, visually inspect tools, equipment, or machines, stand, sit, or walk for an extended period, move, lift, carry, push, pull, and place objects weighing up to 25 pounds, move through narrow or confined spaces, and perform other reasonable job duties as requested by supervisors. Safety and Security Report work‑related accidents or injuries immediately to manager/supervisor. Follow property‑specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Maintain awareness of undesirable persons on property premises. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures. Follow company and department policies and procedures. Perform other reasonable job duties as requested by supervisors. Guest Relations Address guests’ service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand‑or‑property specific processes to resolve issues, delight, and build trust. Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication Speak to guests and co‑workers using clear, appropriate, and professional language. Talk with and listen to other employees to effectively exchange information. Answer telephones using appropriate etiquette, including answering within 3 rings, responding with a smile in voice, using caller’s name, transferring calls, requesting permission before putting caller on hold, taking and relaying messages, and allowing caller to end the call. Provide assistance to coworkers, ensuring they understand their tasks. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other employees using electronic devices. Working with Others Support all co‑workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance / Improvement Comply with quality assurance expectations and standards. General Food and Beverage Services Notify management of maintenance repair issues. Assist your and other departments when needed to ensure optimum service to guests. Assists Management Communicate with guests, other employees, or departments to ensure guest needs are met. Physical Tasks Read and visually verify information in a variety of formats. Visually inspect tools, equipment, or machines. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Skills Required Decision‑Making, Learning, Problem‑Solving, Computer Skills Interpersonal Skills, Team Work, Customer Service Orientation, Diversity Relations Communication, Listening, English Language Proficiency, Applied Reading, Telephone Etiquette Skills, Writing Integrity, Positive Demeanor, Presentation, Dependability, Stress Tolerance, Adaptability/Flexibility, Initiative, Safety Orientation Multi‑Tasking, Time Management, Detail Orientation, Planning and Organizing Education Matric Related Work Experience At least 2 years of related work experience Supervisory Experience No supervisory experience is required Equal Employment Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr