Purpose Statement To deliver business and client value, and enhance client engagement through: Executing the Client Engagement (CE) strategy within a dedicated business portfolio Managing the development and implementation of client engagement campaigns, programmes, and prompts across the client engagement lifecycle Acting as a strategic partner to business stakeholders through close collaboration and co-location Driving consistent, data-informed client engagement initiatives within a single, focused portfolio Contributing subject matter expertise towards the continuous improvement of client engagement strategies Experience (Minimum) Client engagement, CRM, and lifecycle marketing Data analysis, client profiling, and segmentation Campaign management and execution Digital marketing and e-commerce Strong stakeholder management and engagement experience Experience working closely with business units to translate strategy into execution Experience operating in structured environments with repeatable processes and long-term portfolio ownership Experience (Ideal) 5+ years’ experience in a large, complex, client-focused organisation Industry experience in: Banking (preferred) FMCG / Retail (advantageous) Experience in an agency environment (Account Director level) managing banking or retail clients Proven experience delivering CRM strategies leveraging platforms such as Salesforce (Marketing Cloud / Data Cloud advantageous) Previous people management experience Qualifications (Minimum) Bachelor's Degree in Marketing or Business Management Qualifications (Ideal or Preferred) A relevant post-graduate qualification in Marketing or Business Management Knowledge (Minimum) Principles of brand marketing Data analysis, client profiling and segmentation CRM Systems and technology Digital marketing and e-commerce Strategic marketing management Campaign management General business/commerce know howPeople management principles and practices Internal and external communication methods and practices Stakeholder management principles and practices Knowledge (Ideal) Banking products and client ecosystems within the Capitec environment Salesforce Marketing Cloud / Data Cloud capabilities and applications Understanding of embedded client engagement within business portfolios Skills Problem solving skills Decision making skills Communications Skills Management skills Computer Literacy (MS Word, MS Excel, MS Outlook) Conditions of Employment Clear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. #J-18808-Ljbffr