The guide plays a pivotal role in the success of a lodge operation, as they engage extensively with guests throughout a significant part of each day. The safari experience is often the primary motivation for guests visiting Africa. Consequently, the guides professionalism and ability to convey knowledge in a safe yet immersive manner significantly shape the overall guest experience.Core Criteria:A valid and current South African guides licence and valid PrDP. FGASA Qualification Minimum of NQF 4 with Backup Trails. Lead Trails will be a bonus. DEAT Registration (Mpumalanga). 3 Years Experience as a Field Guide/Ranger in a Big Five Game Reserve Self-disciplined, punctual and respectful. Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality. Strong communication and interpersonal skills for staff, being respectful of their culture. A basic knowledge of Shangaan or another African language is recommended. Must be familiar with basic vehicle maintenance in order to communicate with the maintenance team to troubleshoot problems. Must be familiar with how to drive in a variety of on- and off-road conditions. Must be familiar with radio etiquette and able to ensure that radio conversations are kept short and direct, with no unnecessary chatter. Good initiative to cope with difficult situations in a remote environment. A valid first aid training certificate to handle trauma care. Key responsibilities;Lead game drives, bush walks and other activities to provide guests with an immersive and educational wildlife experience. Ensure the safety of guests during all safari activities. Interact with guests in a professional and friendly manner, providing excellent customer service. Answer questions and engage in informative discussions about the wildlife and surrounds. Be sensitive to guests preferences such as birders, looking for specific species, and try and manage their expectation within the context of what nature delivers. Ensure that you are able to adjust your engagement when you have a number of different nationalities and generations on your vehicle/walk. Be sensitive to guests who want limited interaction with the guide and those who want more engagement and tailor your response accordingly. Hosting guests at meals and/or for drinks, as required by the Camp Manager or your guests. Must have a knowledge of the wines and spirits served in the camps and be able to serve them correctly on game drives according to the SOPs for serving wine, spirits and non-alcoholic drinks. Be familiar with the service of coffee and tea according to the set SOPs. Must have a full understanding of the meals served in the bush and be aware of dietary requirements. Conduct routine daily checks of your vehicle and equipment in accordance with the Guides SOP and the requirements of the Maintenance Department. Ensure your vehicle has all the relevant equipment as required by the SOP checklist and that the equipment is in working order. Be prepared to handle emergency situations and provide first aid, if necessary, in accordance with the company emergency protocols and first aid training protocols. Educate the camp staff on how to behave around dangerous animals. Take on driver duties to facilitate smooth camp operations when not guiding by transporting staff between the staff village and main area. Assist with guest luggage. Assist with guest pick-up and drop-off to and from the airport/gates, even if these are not your assigned guests. Assist with staff transfers, as required. Package:The package includes a Provident fund of which the company contributes 5%. Position is live in with accommodation provided for single occupant only as accommodation is shared. Employees work on 21 days on 7 days off work cycle. Pets will not be allowed due to the nature of the environment. Uniform and Meals are provided.