Role Purpose Responsible for the overall portfolio of work as well as the delivery of projects from initiation to close-out, in order to achieve a strategic objective or business benefit . Experience & Qualifications Minimum Education Relevant B-degree (Essential): Industrial Engineering or BCom Informatics . Relevant Project Management Certification (Desirable) . Professional Experience 1015 years experience within a Financial Services environment (Preferably in Advisory services) . 5 years experience in a dedicated project management position (Essential) . 5 years of business and process analysis experience . Proven experience managing a portfolio of work . Experience managing large-scale programmes from conceptualization to close-out (Essential) . Strong business experience with a deep understanding of business processes . Proficient understanding of the Insurance industry . Key Performance Areas 1. Project Delivery & Internal Processes Implementation: Track and drive the project plan in line with scope, cost, and time parameters . Reporting: Provide regular weekly or monthly project reporting as needed . Governance: Ensure all project management guidelines and governance are followed before implementation . Planning: Collaborate with stakeholders to investigate project feasibility, define scope, and contribute to business cases . Execution: Develop detailed project plans, sequence activities, and coordinate the implementation of systems and processes . Resource Management: Identify and assign resources (RACI) and create platforms to mobilize and energize project teams . Risk & Quality: Identify risks, collaborate on mitigation strategies, and determine measures of success to evaluate effectiveness . Close-out: Manage project close-out and assess impact to make recommendations for future improvements . 2. Client Services & Stakeholder Engagement Expertise: Provide specialist advice and expertise to internal clients and stakeholders . Relationship Management: Build and maintain strong relationships with internal and external partners . SLA Management: Negotiate realistic Service Level Agreements (SLAs), monitor appropriateness, and ensure expectations are met . Culture: Contribute to a culture of exceptional client service and fair treatment of clients . 3. People, Teamwork & Self-Management Collaboration: Maintain productive working relationships with peers and stakeholders . Change Management: Use change management as a lever to involve relevant stakeholders throughout the project phases . Development: Continuously develop professional and industry knowledge and take ownership of career growth . Innovation: Share and implement new ideas to contribute to continuous innovation . 4. Finance & Budgetary Control Budgeting: Compile and control project budgets to minimize expenditure in alignment with tactical plans . Financial Oversight: Manage high-risk financial issues and contribute to policy development . Compliance: Investigate and report on any willful acts of non-compliance with organizational policy .