Duties & Responsibilities Contribute to designing and planning the transition in hardware and software infrastructure; Service Desk; Continuity of service for Operations (hardware and software infrastructure) on the day-to-day: Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT…; Systems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, …; End users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset…; ITIL MIS support process; Ensure IT Hardware resources and capacity planning; Contribute to IT Infrastructure projects/major change in the state of the art; Must be the custodian of the group norms and policies respect; Manage IT Infrastructure related contracts and SLA; Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes; Techno watch, anticipate new technologies; Deliverables IT Hardware resources management and capacity planning; Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY; Capacity planning (including hardware and workforce requirements). Frequency = QUATERLY; Infrastructure management: Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT; Contribute to Infrastructure Action plan update. Frequency = MONTHLY; Weekly meeting with Reporting line Manager. Frequency = WEEKLY; Desired Experience & Qualification Degree in Information Technology or Computer Science; ITIL foundations certified; Strong knowledge in Microsoft Active Directory environment is an added advantage; Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies; Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols); Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated); Knowledge and hands-on experience with Azure cloud platform is an added advantage. Package & Remuneration R to R #J-18808-Ljbffr