Legal Collections Secretary – The Willows, Pretoria. Minimum Requirements: Well presentable and professional female Fully bilingual in Afrikaans & English a must Well spoken with good professional communication skills Matric / Grade 12 Minimum 2 years recent Debt Collection experience at a law firm a must (INDUSTRY BOUND) (e.g. Legal Call Centre Debt Collector, Litigation Secretary, Legal Collections Secretary etc.) Experience in early- and mid-stage collection processes, with basic understanding of legal collections and handover processes Experience in legal recoveries & repossession processes and/or asset finance/vehicle/transport finance advantageous Computer literate in MS Office (including MS Excel) Strong negotiation and client engagement ability Attention to detail and administrative accuracy Strong time management and organisational skills Residing in Pretoria (preferably in Pretoria East) Stable employment record and contactable References To start as soon as possible Duties and Responsibilities: Manage and collect on dedicated portfolio of early- to mid-stage arrears within an asset finance environment, for Financial Services company’s Collection Department (1st and 2nd stage arrears accounts) Maintain accurate records and support collections lifecycle Work alongside existing collections agent, taking ownership of own portfolio while contributing to overall collections performance. Engage clients telephonically and via email to secure payments, negotiate and implement payment arrangements within mandate Monitor arrears, follow up on overdue accounts, and manage promises to pay Maintain professional and solution-driven client interactions Debtors Administration (Maintain and update accounts on systems, allocate payments, account reconciliations, track account status, identify risk accounts etc.) Prepare accounts for legal handover (documentation and statements) and monitor progress of handed-over accounts Liaise with attorneys and external collections partners -Assist with weekly and monthly collections reporting Maintain accurate, auditable records of all collection activities Salary: R15 000 – R25 000 gross maximum (depending on Collections experience). #J-18808-Ljbffr