Outbound Agent - Senior Associate - Claremont, South Africa Full-time Role Purpose To provide communications solutions to customers by marketing and matching products and services to customer needs, thereby generating revenue and improving customer satisfaction. The role requires an enthusiastic telesales representative who contributes to generating sales for the company by adhering to KPI’s and policies. The representative will close sales deals over the phone, maintain good customer relationships, present products or services, and handle complaints and doubts. Job-Related Knowledge, Competencies & Skills Required Essential Customer Care Numeracy Products Telephone Etiquette Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. Outlook, Excel) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Qualifications Required Essential: A Matric/Grade 12 Certificate Experience Required Essential: Minimum 6 months telesales experience as a call center agent (uninterrupted tenure) #J-18808-Ljbffr