Randburg, South Africa | Posted on 05/07/2026 Job Description Purpose of the Role The Recruitment Call Coaching Specialist is responsible for improving recruitment consultant performance through continuous coaching, call evaluations, communication development, and recruitment best‑practice training. This role focuses on enhancing the quality of student interactions, strengthening objection‑handling and closing techniques, and supporting consultants to achieve higher conversion rates and stronger student engagement outcomes. The successful candidate will work closely with recruitment managers and consultants to create a culture of continuous improvement, accountability, and high‑performance recruitment excellence. Key Responsibilities Call Coaching & Performance Development Conduct daily and weekly call listening sessions and evaluations Provide real‑time coaching and constructive feedback to recruitment consultants Identify strengths, development areas, and performance trends Support consultants in improving call structure, confidence, tone, and communication effectiveness Coach consultants on handling objections, student concerns, and difficult conversations Develop strategies to improve conversion and enrolment outcomes Quality Assurance & Best Practice Monitor and maintain recruitment call quality standards Standardise recruitment best‑practice approaches across teams Ensure student interactions remain professional, empathetic, and student‑focused Identify recurring gaps and recommend targeted development interventions Assist in developing coaching scorecards and evaluation frameworks Training & Onboarding Support Support onboarding and development of new recruitment consultants Facilitate coaching workshops, roleplays, and communication training sessions Assist managers with individual development plans and performance improvement support Reinforce recruitment processes, systems, and student engagement standards Work closely with recruitment managers to align coaching priorities with business objectives Provide regular coaching reports, performance insights, and recommendations Share recurring trends and opportunities for team improvement Contribute toward building a positive, accountable, and high‑performing recruitment culture Key Performance Indicators (KPIs) Improvement in recruitment call quality scores Consultant coaching participation and engagement Reduction in recurring performance gaps Improved consultant confidence and communication effectiveness Positive student interaction and engagement outcomes Requirements Minimum Experience Minimum 3–5 years’ experience in student recruitment, sales coaching, call coaching, or recruitment leadership Strong understanding of recruitment/sales and student engagement environments Experience conducting coaching sessions, call evaluations, and performance feedback Proven ability to improve sales or recruitment performance outcomes Excellent communication and interpersonal skills Strong analytical and reporting abilities Coaching & Leadership Skills Strong mentoring and coaching ability Ability to motivate and develop individuals Constructive and solution‑focused approach to feedback High emotional intelligence and interpersonal awareness Communication Skills Excellent verbal and written communication Strong listening and observation skills Ability to guide consultants in building rapport and trust with students Performance & Analytical Skills Ability to identify trends and performance gaps Strong attention to detail Ability to assess conversations objectively and fairly Results‑driven with a focus on continuous improvement Personal Attributes Professional and approachable Patient and supportive Highly organised and proactive Adaptable and resilient Passionate about people development and recruitment excellence Preferred Experience Experience within higher education or student recruitment environments Experience working with CRM systems and recruitment reporting tools Previous experience in sales enablement, training, or quality assurance environments #J-18808-Ljbffr