Overview dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we help merchants enter the world’s fastest-growing emerging markets. Role Summary As a Customer Success Manager you play a key role in building and nurturing strong relationships with our customers. You act as the trusted partner they rely on to guide, support, and help them get the most out of our solutions. Responsibilities Develop and maintain strong customer relationships. Advise customers on best practices and product usage. Collaborate cross‑functionally to resolve customer issues. Track and analyze customer health metrics. Qualifications Excellent communication and listening skills. Proactive, analytical, and self‑motivated. Fluent in written and verbal English. Experience in Customer Success (B2B preferred). Advanced analytical skills with familiarity in Excel, Looker, QuickSight, or SQL. Background in payments is a strong advantage. Experience in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals. Willingness to travel. Benefits Flexible schedules driven by performance. Work in a dynamic fintech environment that encourages creativity. Referral bonus program. Monthly social budget for team activities. Access to dLocal Houses for short‑term stays worldwide. Application Process This is a talent pool; if the right position opens, we will contact you. We may use AI tools to support the hiring process, but final decisions are made by humans. If you would like more information about data processing, please contact us. #J-18808-Ljbffr