Job Description The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting implementation of improvements. Additionally, the BA provides PMO‑aligned support by facilitating documentation of policies and SOPs using approved templates, ensuring alignment with business requirements. Conduct thorough analysis of current business processes and identify areas for improvement. Analyse data to assess trends, identify risks, and support decision‑making. Collaborate with stakeholders to gather, validate, and document business requirements. Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0. Perform gap analysis between current processes and desired outcomes and recommend solutions. Facilitate workshops and meetings to elicit requirements and align stakeholders. Work closely with cross‑functional teams to support successful implementation of approved process changes. Assist with system integration testing (SIT) & user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle. Conduct regular reviews of processes to identify potential issues and make recommendations for improvement. Communicate effectively with stakeholders to provide updates and gather feedback on process changes. Identify policy‑related gaps during process development and recommend changes for inclusion in draft policy documents (owned by process owners). Act as the scribe for policy and SOP documents, using PMO‑approved templates, and facilitate completion with process owners. Ensure SOPs and policy drafts align with documented business requirements and organizational standards. Develop process prototypes and lightweight apps. Support change management activities by providing input for training materials and user documentation (training delivery remains with Learning & Development). Stay up to date with industry trends and best practices to continuously improve business processes. Requirements Bachelor's degree - Business Administration, Management, or related field. Proven experience as a Business Analyst or similar role (minimum 5 years for mid‑senior level). Familiarity with BPMN 2.0 and process modelling tools (Visio, SIPOC). Familiarity with AI and other no‑code/low‑code tools for prototype development (Smartsheet, Base 44). Experience with requirements management tools and methodologies. Knowledge of project management principles (certification advantageous). PMI‑PBA advantageous. #J-18808-Ljbffr