Counter Sales (External Applications only) About the job Counter Sales (External Applications only) Description Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed. Requirements Grade 12 or equivalent NQF 4 qualifications. 1 year sales experience in a hardware retail, wholesale, or similar environment. 1 year carpentry experience would be advantageous. Ability to perform basic calculations accurately. Well developed problem solving and analytical skills. Willingness to work shifts, weekends, and public holidays. Ability to work under pressure. Key Performance Area Accurate processing of order requests received from customers. Accurate processing of sales made by customers. Accurate receipt of payments and related banking processes. Advise customers correctly on product. Assist customers with any product queries. Assist with customer complaints in a timely manner. Must be available within area of responsibility. Assist in other departments as and when required. Product knowledge on all products and services offered. Assist with packing stock away as per allocated bins. Ensure stock is merchandised immediately after being received. Ensure sales counters are kept free of stock and presentable. Safety (OHSA) compliance (e.g., use of safety gear, ensure customer and employee safety) within area of responsibility. Stock in area of responsibility is merchandised in a safe manner, ensuring safety of customers and employees. Be aware of suspicious behaviours or people and report any suspicions to management. No product to be loaded for a customer without proof of purchase or required documentation. Values Integrity Creates realistic expectations. Is sincere. Handles sensitive information carefully. Shows awareness of values, indicates when boundaries are crossed. Keeps promises. Accuracy Effectively handles detailed information, being consistently attentive to details. Works in an orderly fashion. Ensures matters are handled in an orderly and accurate manner from start to finish. Prevents mistakes. Invests energy in checking work for mistakes. Client focus Identifying and actively responding to clients’ wishes and needs. Deals with clients in a friendly manner. Shows involvement in the client’s problem. Makes clients feel welcome. Approaches the client’s question with a can‑do mentality. Personal development Being aware of one’s strengths and weaknesses, consciously working on personal development. Focused on self‑broadening and/or gaining more in‑depth knowledge. Follows relevant training programmes and looks for opportunities to gain experience. Seeks and uses opportunities for personal development. Asks for feedback to learn. Complies with generally accepted standards in activities related to the position. #J-18808-Ljbffr