Service Desk Engineer L2 Interpath Cape Town, South Africa Interpath is a fast‑growing advisory business with deep expertise across deals, advisory and restructuring capabilities. Since its foundation in 2021, the firm has expanded across multiple countries including the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa. As part of Interpath’s transition to an internally led IT support model, the Level 2 Service Desk Engineer will play a key role in resolving complex technical issues, supporting Level 1 analysts and contributing to the overall maturity of the Service Desk function. Responsibilities Take ownership of escalated incidents and service requests, delivering in‑depth troubleshooting across infrastructure, identity, endpoint and application layers. Act as a key escalation point for Level 1 analysts, providing guidance, support and knowledge sharing to uplift team capability. Support Major Incidents (Sev‑1), partnering with the IT Operations Manager to provide technical diagnostics, structured triage and clear communication. Lead root cause analysis on recurring issues, implementing long‑term fixes to reduce repeat incidents. Manage complex user access, permissions and system configurations across Active Directory / Entra ID and integrated systems. Provide support across key business applications such as Microsoft 365, Salesforce, Upslide, Nitro PDF, including integrations and user‑specific issues. Champion security best practices, promoting Zero Trust principles, MFA enforcement and user awareness across the organisation. Drive documentation and continuous improvement, maintaining SOPs, standardising processes and identifying opportunities to enhance service delivery. Requirements Proven experience in a Level 2 (or equivalent) IT support role, managing escalated and complex technical issues. Strong technical knowledge across Microsoft 365, Active Directory / Entra ID (including group policy and access control), and Windows endpoint management. Solid understanding of core networking principles, including DNS, DHCP and connectivity troubleshooting. Demonstrated ability to diagnose and resolve complex issues across multiple technology layers. Experience mentoring or supporting junior team members, contributing to overall team development. Familiarity with ITIL‑aligned service management processes, including incident, problem and change management. Understanding of data privacy principles (e.g. POPIA) and the ability to handle sensitive information appropriately. Strong attention to detail when managing user data, access requests and security controls. Desirable Exposure to enterprise applications such as Salesforce, Upslide, Nitro PDF, with an interest in expanding application support capability. Working knowledge of scripting or automation tools (e.g., PowerShell) focused on improving efficiency and scalability. Growing expertise in cloud and identity management (Azure / Entra ID), including security controls, and an interest in formal ITIL certification or service management training. Benefits Interpath offers a competitive and comprehensive reward package including compelling salaries, as well as core and optional benefits. For details, please refer to our company benefits information. #J-18808-Ljbffr