Key Responsibilities: Serve as the primary point of contact for customers via phone, email, and in-person. Handle and resolve customer enquiries, complaints, and feedback professionally and promptly. Process and track orders, ensuring accurate updates and timely follow-ups. Maintain accurate records of all customer interactions in the system. Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues. Support product launches by informing customers and addressing related queries. Collaborate with internal teams to improve customer service processes and enhance the customer experience. Monitor customer satisfaction and provide insights to management for continuous improvement. Participate in team meetings and contribute ideas to improve service delivery. Take on additional tasks as required—every day can be different. Requirements: Minimum 2 years’ experience in customer service or client-facing roles. Strong communication and interpersonal skills. Ability to remain calm under pressure and manage multiple tasks simultaneously. Confident using MS Office; experience with CRM systems is advantageous. Strong sense of responsibility and accountability. Positive, solution-oriented attitude. Driver’s license and own transport advantageous. Passion for helping people and delivering exceptional customer service. Interested? Send your CV to
Customer Service Consultant
PERSONA STAFF
stellenbosch, stellenbosch
Published 4 days ago
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