About the job IT Support Engineer - Level 3 As an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities Technical Qualifications (Minimum 6 years of experience): Microsoft 365 Business Premium applications (Teams, ATP, etc.) PowerShell scripting Windows Server/Virtualization setup, troubleshooting, and administration Active Directory administration and planning Group Policy administration and troubleshooting Cloud services migrations, configuration, and administration (mail, file sharing, backup, etc.) Cisco network configuration and support LAN/WAN and wireless architecture troubleshooting Remote access and VPN troubleshooting and configuration Windows and Mac OS support and management Outlook, Exchange email, and related support MS Office (PC & Mac) usage and troubleshooting Malware and virus remediation Mobile device support (Android and iOS) Printer installation and troubleshooting Other Skills/Qualifications: Strong multitasking with attention to detail Thorough system and ticket documentation Adaptable and flexible to handle changes Customer-focused with a passion for excellent client service Excellent interpersonal and communication skills Self-motivated and independent in a fast-paced environment Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am) #J-18808-Ljbffr