Senior Receptionist Reference: PS Hours: 8.00am – 5.00pm – Monday – Friday We are now seeking an experienced Senior Receptionist to join our Front Desk team, working alongside two other Receptionists in a highly professional, patient-focused setting. Responsibilities Meet and greet private patients with warmth, professionalism, and discretion Act as the first point of contact for private patient GP appointments Manage and oversee the end-to-end private patient experience Maintain accurate patient records and databases, ensuring confidentiality at all times Proactively support referrals and liaise with clinicians and internal departments Coordinate specimen collection and engage with laboratory services Liaise with external labs and ensure timely follow-up and communication Manage private patient billing, payments, and related administrative processes Carry out extensive administrative duties including appointment scheduling, correspondence, and record management Support the wider Front Desk team to ensure smooth, efficient daily operations, cleanliness and presentation of the private hospital front of house area. First impressions to our private patients matter Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience Ensure the reception area is welcoming, clean, and functioning at a 1st class standard Attend to the needs of the private GPs, ensuring they have everything they need #J-18808-Ljbffr