Requirements Diploma or equivalent in Hospitality Management / Leadership Extensive Background in Lodge Operations At least 3+ years of previous experience in overseeing operations of a luxury 5* Lodge Proficient in International styles of service Proficient in the application of Up-Sell and Cross-Sell strategies Proficient in property specific management software Proficient in the application of Financial good practice Proficient in managing various booking channels Code 8 Drivers license with PDP Proficient in Microsoft packages such as Excel, Word, Outlook Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future Ability to communicate detailed information and instruction to others Operates comfortably in an environment of high levels of ambiguity Ability to recognise safety or security concerns High degree of confidentiality and protection of sensitive information Committed to creating environments and systems that enable the delivery of exceptional and personalised services Works to create a work environment that encourages high levels of engagement with the company Persistent in establishing effective systems and process activities Effective in creating and fostering an environment of collaboration and commitment Demonstrates exceptional levels of integrity, fairness and empathy Presents impeccable grooming and deportment Embraces, supports and models organisational values and culture #J-18808-Ljbffr