Remote, South Africa | Posted on 13/02/2026 The Training Operations Manager is responsible for the end‑to‑end operational delivery of both customised (team) training and open enrolment training programmes at our company. The role ensures that every course is delivered smoothly, professionally, and consistently, acting as the central point of coordination between clients, trainers, venues, platforms, and internal teams. The position requires a highly organised “doer” who can manage multiple moving parts, anticipate issues, and take ownership through to resolution. Training Operations & Delivery Once a contract has been signed, responsibility for delivery is handed over to this role. You will own the full operational execution of the programme. Key Responsibilities Full handover from signed contract to delivery Act as the primary point of contact for trainers and clients Coordinating all delivery logistics to ensure alignment across stakeholders Trainer & Client Coordination Confirming: Training location (on‑site, virtual or hybrid) Dates, timings and agendas Room set‑up and AV requirements Online platform set‑up (Zoom, Teams, etc.) Delegate lists and attendance logistics Managing: Slide decks and training materials CDA / NDA documentation Calendar invites for trainers and delegates Delegate arrival details and joining instructions Logistics Management Booking and coordinating: Venues Trainer travel and accommodation On‑site logistics and schedules Training Delivery Support Moderating live online sessions where required Supporting trainers with slide reformatting, corrections, and presentation quality Managing recordings and basic editing (where applicable) Post‑Course Activities Delegate enrolment Certificates of attendance Evaluation / feedback forms Course completion emails to clients Follow‑up emails to trainers Collating delegate feedback and producing a summary report Providing post‑course information and agreed follow‑ups to the client Financial & Administrative Support Coordinating with clients to prepare and issue invoices Completing and managing client vendor forms Processing trainer invoices Chasing outstanding payments in coordination with finance Additional Responsibilities Populating and preparing contracts, proposals and agreements Chasing trainers for supporting proposal documents Building and refining slide decks and pitch materials Tidying, structuring and formatting agendas Researching information, statistics and figures Gathering client feedback and testimonials Developing case studies Using Canva to design documents (where appropriate) Writing LinkedIn posts and basic marketing copy Building Zoho CRM contact lists and supporting sales outreach Assisting with complex client projects. Supporting the identification and onboarding of new trainers and consultants when required Open Training Responsibilities Open Course Operations & Delivery You will manage all operational and customer service aspects of our open enrolment training portfolio. Responsibilities Building courses within the training portal and enrolling delegates Managing live online course moderation and recording edits Organising trainer Organising delegate calendar invites and joining instructions Liaising with venues for classroom courses Ensuring all course delivery documentation is accurate and up to date Delegate & Customer Service Management Responding to customer emails via the shared mailbox in a timely, professional and helpful manner Managing course cancellations Managing delegate cancellations and transfers Liaising with trainers to obtain course materials and updates Booking, CRM & Invoicing (Open Training) Managing bookings from initial enquiry to confirmation Processing bookings including invoice creation, vendor form completion and CRM entry and data accuracy Ensuring delegates receive all automated communications Supporting payment follow‑up where required Systems, Feedback & Continuous Improvement Gathering and analysing delegate feedback Escalating issues and highlighting successes Producing summary feedback reports Maintaining and improving automated systems, including pre‑course forms, certificates, trainer communications, customer email workflows, digital badges Providing proactive input to improve operational processes, systems and scalability Person Profile Highly organised with strong attention to detail Comfortable managing multiple projects simultaneously Confident communicator with trainers, clients and internal teams Practical, solutions‑focused and comfortable “getting stuck in” Experience with CRM systems, LMS platforms and online training tools desirable but not essential and easy to learn Comfortable using Canva, PowerPoint and document templates #J-18808-Ljbffr