Responsibilities Develop and oversee weekly operational plans, aligning resources (staffing and equipment) to business priorities and passenger demand forecasts; Anticipate operational constraints and recommend proactive solutions to maintain service quality and compliance; Contribute to workforce and capacity planning to ensure operational resilience; Manage relationships with contracted third-party providers and airport authority, ensuring adherence to contractual obligations, service-level agreements, and safety standards; Lead performance reviews with service providers, addressing deficiencies and negotiating improvements; Collaborate with internal stakeholders (Flight Operations, Technical and Ground Handling) to align operational activities; Act as the delegated authority for the Base Manager during periods of absence, ensuring operational continuity and compliance with safety, security, and regulatory requirements; Provide guidance and direction to operational staff, escalating and resolving complex issues when required; Represent the Base Manager in audits, regulatory inspections, and cross-functional operational forums where required; Collect, interpret, and model operational data (e.g., turnaround times, incident investigations, delay root cause analysis, passenger handling metrics, and third-party KPls); Design and maintain dashboards and reporting tools to monitor real-time performance and long‑term trends; Apply statistical and data‑visualisation techniques to generate insights that improve efficiency, reduce costs, and enhance service delivery; Partner with the Base Manager and senior stakeholders to make data‑driven recommendations on operational strategy and resource allocation. Qualifications Grade 12 or Equivalent (Essential); Diploma/Bachelor's Degree in Aviation Management, Data Analytics, Logistics, or a related discipline (Essential); Minimum 7 years' experience in airport or airline operations, with at least 2 years in a specialist or supervisory capacity (Essential); Demonstrated experience in third‑party/vendor performance management (Essential); Demonstrated experience in data analytics (Essential); Proven track record of applying data insights to improve operational efficiency and service quality (Essential); Knowledge of Baggage and Ramp handling Procedures; Knowledge of IATA Airport Handling Manual (AHM); Knowledge of IATA Ground Operations Manual (GOM); Knowledge of Ground Support Equipment (GSE), Safety Standards and Maintenance; Sound understanding of SACAA regulations and airport operational standards; Knowledge of relevant Airport Authority Operation Procedures Manual; Knowledge of IATA Dangerous Goods Manual; Proficiency in data analysis tools, reporting systems, and MS Office. Personal Attributes Professional; Integrity; Reliable and dependable; Able to work independently; Proactive; Advanced analytical skills with the ability to translate data into actionable insights; Strong stakeholder engagement and vendor management capability; Decision‑making authority under operational pressure. Diversity & Inclusion Preference will be given to members of under‑represented designated groups. #J-18808-Ljbffr