Administrative Officer - Student Accounts Department of Finance Post Level 10 Key Responsibilities Adjust tuition and examination fees to those of the year of re- registration and examination to refund and give accurate account balances to students; Process adjustments on accounts of finalists three months before graduation dates to have accurate accounts mailed with graduation invitation letters; Forward completed forms to the Student Service Centre (SSC) to schedule students' pay-outs accordingly; Refund to Fundi the loans not utilised on fees; Check that payment on proof of payments provided with the remark list is on the students' accounts; Hand over the accounts of students who have debit balances to Collections after they have discontinued or completed their studies; Ensure that the deposits made are on the students' accounts; Handle telephone, written, or personal enquiries about all aspects of Distance Education students' accounts, such as when refunds will take place, account balances, statements, and quotations for bursary purposes, and termination timeously and in a friendly and professional manner; Respond timeously to emails, acknowledging receipt and giving feedback to students; Deliver service within the agreed timelines; Interact and liaise with clients in a cordial, friendly, and professional manner at all times. Minimum Requirements Relevant National 3-year Diploma or equivalent with accounting as a subject OR Grade 12 with a pass in accounting; 2 years’ experience with a National Diploma OR 4 years' experience with Grade 12; Experience in a financial environment, preferably in student administration. Required Competencies (Skills, Knowledge, and Behavioural Attributes) Administration of distance education student accounts Knowledge of financial systems, e.g., PeopleSoft, and using the system for refund processes Knowledge of student funding processes Knowledge of accounting processes Knowledge of reporting processes Knowledge of financial systems Computer literacy (MS Word, MS Excel, and e-mail packages) Report writing Financial packages Analysis of transactions Ability to pay attention to details Ability to be firm and remain professional Communication skills Ability to be proactive Ability to meet deadlines Added Advantages and Preferences Degree or equivalent with accounting as a subject; 2 years' experience with a National 3-year Diploma; 4 years' experience with Grade 12; 3 years of experience in the following: Administration of student funds; Administration of bursaries; Experience in a higher education environment. Equal Employment Opportunity The University of Pretoria is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process. The University of Pretoria reserves the right to not fill the advertised position. #J-18808-Ljbffr