# Director of Operations - Online Gaming##### Location: **South Africa** Salary: **Attractive package available** | Ref: **38704**## **Director of Operations – Online Gaming**### **Role Overview**The Director of Operations – Online Gaming is a senior leadership role responsible for driving operational excellence, commercial performance, and regulatory compliance across Peermont’s online gaming division. This is a high-impact position with a defined pathway to General Manager within 12–18 months, based on performance.The role requires a proven operator with strong commercial acumen and leadership capability to build and scale a competitive online gaming business in the South African market.---### **Key Responsibilities**#### **Leadership & Strategy*** Lead and develop functional heads, building a high-performing, accountable leadership team.* Contribute to executive and board-level strategy, positioning online gaming as a key business unit.* Develop the commercial and strategic capability to transition into the General Manager role.#### **Operations Management*** Oversee day-to-day operations across sportsbook and casino verticals, ensuring performance, uptime, and player experience.* Own operational KPIs, reporting, and performance reviews.* Drive continuous improvement across all operational functions.#### **Customer Experience & VIP*** Lead customer service strategy, ensuring high-quality support, fast response times, and strong resolution processes.* Monitor satisfaction metrics and implement improvements based on insights.* Oversee VIP programme, balancing premium service with commercial sustainability.* Engage directly with high-value players where appropriate.#### **Compliance & Risk*** Ensure full compliance with South African gaming regulations and licensing requirements.* Lead responsible gambling initiatives and maintain regulator relationships.* Oversee fraud, risk, and AML frameworks, ensuring effective detection, mitigation, and reporting.* Balance risk management with customer experience and commercial performance.#### **Payments*** Manage payment operations, ensuring fast, secure, and reliable deposit/withdrawal processes.* Oversee payment providers, optimise performance, and manage commercial terms.* Monitor transaction data to improve conversion and reduce failures.---### **Experience & Qualifications****Essential:*** 10+ years in online gaming operations, including senior leadership experience.* Strong knowledge of sportsbook and/or casino operations at scale.* Experience in regulated markets (compliance, licensing, responsible gambling).* Proven leadership and team development capability.* Strong analytical and commercial decision-making skills.* Eligibility to work in South Africa.**Desirable:*** Experience in African or emerging markets.* Exposure to both online and land-based gaming.* Familiarity with South African regulatory frameworks.#J-18808-Ljbffr