Job Purpose This role focuses on building and maintaining strong, value-driven customer relationships while driving sustainable sales growth. You’ll identify new business opportunities, deliver tailored IT solutions, and ensure exceptional customer experience from start to finish. Key Responsibilities Manage and grow an existing customer base through strong relationship-building Own the full customer lifecycle and ensure high satisfaction levels Handle queries, complaints, and escalations professionally Drive new business through proactive cold calling Identify and close sales opportunities to meet targets Execute upselling and cross-selling strategies Develop and manage structured sales pipelines Prepare proposals, pricing, and quotations accurately Support customers with Statements of Work (SOW) and delivery Collaborate with internal teams, vendors, and brand partners Stay updated with IT products, certifications, and industry trends Minimum Requirements Experience: 5+ years in customer sales/account management 3+ years in a channel sales environment Proven IT sales experience (hardware, software, enterprise, security) Strong track record of meeting sales targets Experience in ICT distribution (advantageous) Skills & Education: Matric (essential) ICT-related qualification (advantageous) Proficiency in CRM/ERP systems and MS Office Strong communication, negotiation, and customer service skills Ability to multitask, prioritise, and work independently #J-18808-Ljbffr