Must-Have Requirements Bachelors Degree in Information Technology, Business Management, or related field (NQF Level 7 or higher) Proven experience in IT Services Management (non-negotiable) Strong background with hands-on technician/technical experience Programming experience or exposure Demonstrated experience managing IT services for business units Experience operating as a CIO support / second-in-command / senior IT leader Operationally strong with a track record of delivering results Ability to lead through others and manage cross-functional teams Responsibilities: Lead IT Service Management (ITSM) strategy and execution across multiple business service portfolios Oversee service portfolio management , ensuring prioritisation, governance, and value realisation of all technology-enabled initiatives Manage and optimise IT services for business , ensuring stability, availability, and continuous improvement Drive service delivery governance , ensuring delivery against scope, timelines, quality standards, and business outcomes Strengthen business-IT alignment by acting as the key interface between business leadership and technology teams Provide strong operational leadership across enterprise service delivery environments Lead delivery through cross-functional teams , driving collaboration across IT, business, risk, compliance, and external partners Oversee vendor and SLA management , ensuring accountability, performance, and service excellence Ensure adherence to governance, compliance, audit, and regulatory requirements Drive service performance reporting, risk management, and continuous service improvement initiatives