We are looking for Customer Service Advisors to support our collections and customer service operations in Southern Suburbs, Cape Town. The role involves inbound and outbound telephone calls, troubleshooting complaints, logging faults, and resolving complex customer concerns to a high standard while meeting team goals and timelines. Responsibilities Provide excellent customer service via inbound and outbound telephone calls. Troubleshoot complaints and log faults for resolution tracking. Investigate complex customer concerns and resolve complaints to a fair, balanced outcome. Maintain adherence to timelines and ensure cases are closed appropriately. Work collaboratively with team members to achieve daily and team KPIs. Utilise client‑specific systems, policies and procedures to manage cases. Track performance metrics and meet targets in a fast‑paced environment. Qualifications Exceptional communication skills (written & verbal). Strong judgment & ability to manage complaints effectively. Adaptability to a dynamic schedule and multiple client‑specific programs. Excellent listening, empathetic communication, and conflict resolution skills. Proficiency in English and a minimum of Grade 11 education. Minimum 12 months of contact‑centre experience with complaints handling, or 18 months in the utilities industry. Willingness to learn and drive for excellence, with the ability to thrive under pressure. Benefits Career development and internal promotion opportunities. 30 days holiday inclusive of bank holidays, with additional days accrued over time. Monthly, Quarterly, and Annual award programmes with prizes. Employee Assistance Program (EAP) and Mental Health First Aiders. Referral bonus of R1600 for each friend who passes probation. Opportunity to receive a tree in the Sigma Forest after probation. Medical insurance covering doctor visits, optometry, dental, funeral cover, and group life cover. Complimentary evening transport for employees within a 30km radius. On‑site optometrist visits and nurse consultations. Discounted gym memberships and beautician service discounts. Access to an internal social media platform for collaboration. A welcoming, equal, diverse and inclusive workplace. #J-18808-Ljbffr