Qualifications Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries Strong leadership and team management skills Experience in operations, customer service and financial oversight Excellent communication and problem-solving abilities Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in basic business software and reporting tools Key Skills & Competencies Leadership and people management Operational planning and execution Customer relationship management Financial and commercial acumen Sales and negotiation skills Decision-making and accountability Time management and organization Conflict resolution Responsibilities Business Operations Oversee day-to-day operations of the business, including scheduling, service delivery, logistics and administration Ensure efficient workflow and timely completion of customer jobs Develop and implement operational processes to improve productivity and service quality Monitor inventory, equipment and supply requirements Team Leadership Recruit, train, supervise, and motivate technicians, office staff and contractors Set performance expectations and conduct regular staff evaluations Foster a positive, accountable and customer-focused workplace culture Manage staff schedules, attendance and performance issues Customer Service & Client Relations Ensure exceptional customer service standards are maintained Resolve customer complaints and service issues professionally and promptly Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients Maintain high customer satisfaction and retention levels Sales & Business Development Drive revenue growth through new business development and customer retention strategies Identify partnership opportunities with furniture stores, interior designers and property managers Monitor sales performance and develop strategies to achieve targets Assist with marketing initiatives, promotions and local networking opportunities Financial Management Manage budgets, expenses, cash flow and profitability Review financial reports and monitor key business metrics Approve purchases and manage operational costs effectively Work with ownership/accountants to ensure accurate reporting and compliance Quality & Compliance Ensure all repair and protection services meet company quality standards Maintain compliance with health, safety and applicable business regulations Implement and monitor quality control procedures Ensure proper handling and use of chemicals, tools and service equipment #J-18808-Ljbffr