A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years’ experience in debt collection or credit control to lead their collections team. The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics. Minimum Requirements 5+ years’ experience in debt collection, credit control, or financial services Proven team leadership and management experience Strong understanding of debt recovery laws, regulations, and industry best practices Exceptional negotiation, communication, and analytical skills Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel) Strong problem-solving and decision-making skills Key Responsibilities Performance Leadership: Set, monitor, and achieve daily/monthly targets for collection teams; provide coaching and performance management Strategic Planning: Develop and implement credit policies, workflows, and collection strategies Reporting & Analysis: Prepare and present reports on aging accounts, portfolio risk, and cash flow forecasts Compliance & Risk: Ensure all collection activities comply with legal regulations and company policies Dispute Resolution: Handle escalated customer complaints, negotiate complex payment plans, and oversee legal actions when required Key Performance Indicators (KPIs) Reduction in Days Sales Outstanding (DSO) Percentage of delinquent accounts resolved Cash collection vs. target #J-18808-Ljbffr