Our client in the Insurance industry is looking for an Administrator to provide professional first line support to clients and sales support and capture group new business policies. Key Responsibilities Render client services Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries and update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients' queries Maintain required business retention rate and handle all complaints and enquiries Escalate complaints to Office Manager and Complaints Handling Officer and follow complaints procedure and handle all incoming calls and walk-in clients Administrate Claims Verify claims documents as per standard procedure Assist clients with the completion of claim forms Submit all claims received to Head office and submit any outstanding documentation as per Head Office request and keep claims register up to date Advise clients on cancellations Advise the client of the process and disadvantages of cancellation Retain the policy by proposing different options (partial surrender paid up) Inform relevant Sales Manager of the intended cancellation for retention As per clients request follow the standard cancellation procedure Office Administration Manage mail and fax and prepare statistical reports Communicate with office manager with regards to office logistics Documentation and filing procedures Keep record systems up to date File and keep documentation for a period as required by the legislation Process and administer application forms Check and validate application forms for quality control Follow the capturing procedure and send incomplete applications back to Office Managers Process application form on system Follow up on outstanding documentation with Office Manager Liaise with New Business department on outstanding and provide feedback to Office Managers Email scanned successful application forms to New business department Capture a minimum of required policies per day Send captured application forms to Head Office for archiving Register successful applications Send the original application form for tick off process Follow up on all outstanding requirements from tick off Requirements Matric Qualification that is recognized by the FSB would be an advantage (Depending on Date of First Appointment in the Industry) RE5 2 Years' Experience in the Insurance Industry 1 Year Client Services 1 year experience in data capturing 1 Years' experience in: Category A, B, C and retail pension benefits (Advantage) Registration as a Representative (FSB) Legislation: FAIS, FICA, FSB, NCA, LTIA Life Insurance Industry Long Term Insurance Financial/ wealth management Send your CV and latest pay slip to AtripleA Recruitment and Temps #J-18808-Ljbffr