Job Description: Provide excellent service by ensuring customers are served promptly, understanding their needs, and processing their requests at FNB Alternative Channel. Responsibilities Build and maintain strong relationships with clients. Provide a positive customer experience by being helpful and sensitive to transactional needs and expectations. Effectively communicate with clients and explain processes in a simple manner. Ensure compliance with rules and processes with attention to detail. Educate customers to the correct banking platform aligned with their needs. Connect with customers by living up to the brand promise: “how can we help you?” Analyse customer data and recommend tailored solutions. Achieve sales results by providing contextual and integrated financial solutions. Conduct yourself in an ethical manner. Takes accountability for own performance, personal and career development. Show empathy with customers. Stay updated on industry trends and product knowledge. Willing to work on a shift structure. Qualification & Experience Requirements Minimum: Grade 12 / NQF Level 4. Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. 1–3 years of experience in customer‑facing environments within financial services. Able to guide customers toward digital and self‑service solutions. Ability to identify sales opportunities and support portfolio growth. High levels of accuracy, discipline, and adherence to process. Strong organising, planning, and time‑management capability. Commitment to delivering consistent, exceptional service. Benefits Opportunities to build relationships as part of a dynamic team. Challenging working environment. Personal and professional growth. Impact in a local market as a brand ambassador. Essential Qualities Customer centric. Enjoy solving problems. Pearseive selling skills. Able to understand rules in a regulated environment. Agile and flexible. Strong communication and interpersonal skills. Results‑driven attitude with a passion for exceeding targets. Excellent organisational skills and attention to detail. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis; this information will be kept confidential unless required by law to disclose. #J-18808-Ljbffr