About the job Senior Specialist: Network Engineer Matric, Diploma or Degree National Diploma: Information Technology (Required) 5 - 10 years of progressive, professional experience with Cisco Architecture Cisco - High level certifications (Architect) CCIE or equivalent certification(s) ITIL - advantageous Demonstrated skills, knowledge and experience in Architecture Detail orientation, proven organisational skills and high degree of accuracy Working knowledge of relevant local labour legislation Practical knowledge of remuneration Strong oral and written communications skills Experience of partnering with line management and the Architecture team to produce long term Architecture strategies Good knowledge of Architecture systems An understanding of employee engagement that is beyond the theoretical and can demonstrate it with practical examples of how to improve it in the workplace Excellent prioritisation skills Strong influencing and conflict resolution skills Excellent practical knowledge Human Capital Management theories and principles Strong practical knowledge of all areas of Architecture: change management, performance management, learning and development, workforce planning, Architecture analysis, tender development and input Ability to maintain supreme levels of ethical behaviour and confidentiality Strong analytical and problem-solving skills Ability to work independently and within teams Ability to initiate/manage cross functional teams and multi-disciplinary projects Ability to identify opportunities for improvement Ability to impart and share knowledge and skills Ability to work in a fast-paced environment and under pressure Responsibilities To provide guidance and support on network solutions, and the associated services Ensure that you assigned team attends to all calls in timeously and effectively manner to the satisfaction of the customer Ensure that all requests for assistance received via the companyService Desk are attended to accurately and efficiently Where required, to provide customers with updates or feedback on calls that is logged on the call logging system Monthly Client meetings Monthly reports to clients and management Attend to War Rooms Assist Network team to meet identified SLAs Actively support team on common goals and participate in high team performance Provide 24x7 technology platform and customer support on a rotating basis Continuous broadening of own technical skills and problem solving Ensure team members maintain current certifications and future required certifications Engaging in formal and informal knowledge transfer Time management in accordance with Customer service requests and SLA Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer Manage all assigned staff on AOT Attend to staff performance improvement plans when required to. To perform high level support for day to day operations to your assigned team members Oversee / Attend to OEM interventions when required on Network equipment Management of customer expectation and perception To successfully complete all training and to maintain certification requirements to fulfil job specifications Standard Operating Requirements Complete all Incidents within SLA requirements Skills Transfers Manage Team members Manage OEM Certifications Identify Training requirements with in your team and the wider network team Arrange and have regular Workshops Monitor and have Regular firmware upgrades completed for SLA Clients Build and guide a high performing team by providing leadership, role clarity, training and career development Ensure open communication channels with staff and implement change management interventions where necessary Develop and implement a training plan in order to build and develop skills within the team Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive a continuous improvement philosophy Actively participate in leadership team and develop skills of own team Promote a company centric and partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance. Closed calls (Incidents) within specified priority times (SLA) by the team target 100% All requests and Projects completed on time by the team - Due Date Make sure that all calls are updated timeously and with full accurate details #J-18808-Ljbffr