WNS is seeking a talented individual for the position of Workforce Management Leader in Cape Town, South Africa. This role includes leading volume forecasting, capacity planning, and ensuring optimal scheduling across channels. Candidates should have 10–15 years of experience in BPO/Contact Center and at least 5 years in a leadership role within Workforce Management. Outstanding analytical and leadership skills are essential, as well as a strong educational background, preferably an MBA. #J-18808-Ljbffr
Senior Wfm Group Manager: Forecasting & Real-Time Ops
WNS
cape town, cape town
Published 13 days ago
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