WeaverFintechisapurpose‑driven,data‑centricFinTechcompanyrevolutionizingfinancialservicesformorethan3millionSouthAfricans.Wesimplifyfinancialjourneysempoweringcustomerstoshop,lend,insure,andthrive.OurDataEngineering&Analyticsteamplaysacriticalroleinbuildingscalable,moderndatasolutionsthatdriveinnovationandenabledata‑drivendecision‑makingacrossthebusiness.Joinusinacollaborative,high‑growthenvironmentwhereyourworkmakesarealimpact. Whatyouwilllovedoinginthisrole Providefirstandsecond-linesupportforallend-userdevicesincludingdesktops,laptops,mobilephones,tablets,VOIPhandsets,printers,scanners,andperipheraldevices. Ensureallservicedeskincidents,tasks,andservicerequestsarerespondedtoandresolvedwithinagreedSLAtimelines. Proactivelyfollowuponoutstandingticketsandcommunicateeffectivelywithuserstomanageexpectations. Provideon-siteandremotesupportacrossmultiplelocations,includingheadofficeandretailstores. Assistwithonboardingofnewemployees,ensuringworkstations,access,andrequiredtoolsarereadyontime. Setupandsupportuseraccounts,emailconfigurations,andaccesstobusinessapplications. Escalateunresolvedissuesappropriatelyandfollowthroughuntilclosure. DeviceManagement&TechnicalMaintenance Install,configure,maintain,andtroubleshoothardwareandsoftwaresystemsonend-userdevices. Performupgrades,patches,androutinemaintenanceacrossalluser-facingsystems. MonitorperformanceofITassetsandproactivelyresolvepotentialfailures. MaintainITassetinventory,includingissuing,tracking,andrecoveringdevices. Supportimaginganddeploymentofnewequipmentusingenterprisetoolsandautomationwhereapplicable. Maintainhardwarestandardsandensuredevicesmeetbusinessandsecurityrequirements. OperationalProcedures&Documentation AdheretoallTechnicalServicesandIToperationalprocedures,ensuringcompliancewithinternalcontrols. Createandmaintainuserguides,technicaldocumentation,SOPs,andtroubleshootingknowledgebases. Ensuretimelyandaccuratecompletionofincidentreportsandchangedocumentation. ContributetoprocessimprovementinitiativesandsupportITIL-alignedpractices. Retail&FinanceEnvironmentSupport MaintainIToperationalreadinessforallretailshowroomsandfinancedepartments. TroubleshootandsupportPOSsystems,networkconnectivity,anddevice-relatedissuesinstores. Workcloselywithinfrastructureandnetworkteamstoresolvestore-relatedtechnicalincidents. SupportHSE,compliance,andPCI-relatedpoliciesthroughproperdeviceconfigurationandcontrols. Standby,After-Hours&ProjectSupport Participateintheafter-hoursandweekendstandbyrotationtoensure24/7supportcoverage. Provideon-sitesupportduringcriticalbusinessevents,activations,andseasonalpeakperiods. SupportITrollouts,infrastructureupgrades,andhardwarerefreshprojectsasassigned. Assistwithtesting,deployment,andpost-implementationsupportofnewtechnologies. Whatwewillloveaboutyou Proactiveandsolutions-drivenmindset. Strongcommunicatorwithexcellentfacilitationandpresentationskills. Can‑doattitude,self-motivatedandthrivesworkingindependently. Well-organised,withstrongplanningandcoordinationabilities. Comfortableworkingunderpressureinafast-paced,changingenvironment. Whatyou’llneedtodothisrole Grade12(NationalDiploma–Advantageous) 3years+ServiceDeskandorDesktopSupportExperience ITILcertificationand/orexperience CompTIACertificationssuchasA+andN+ MicrosoftCertificationssuchasMCSA Avaliddriver’slicense Behaviourswelove Wowmycustomer Walkinmycustomers’shoes Deliveronmypromises Deliverinsight-ledsolutionsmycustomersneed Treatthebusinessasmyown Takeaccountability Becurious,creative&exploreopportunities Doitright&attherighttime Playasateam Behelpful Beinclusive Findthefun #J-18808-Ljbffr