Role Purpose Managing the day‑to‑day operations on OWLS to deliver systems and services that meet or exceed objectives and service levels. This includes writing complex SQL reports, setting up correspondence templates, analyzing and solving business and system problems, and interacting with users. Requirements Appropriate 3/4‑year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming) Advanced SQL programming training Experience Minimum of 10 years IT experience Experience in dealing with teams within geographically and technically complex environments Extensive exposure to SQL programming and database systems General IT skills are essential, including Windows, Excel, FTP, and the ability to research and solve business problems with IT solutions Knowledge of financial and insurance business is a definite advantage A background in programming and IT system support for large complex systems Duties and Responsibilities This role requires the candidate to develop and maintain reports and templates used in the OWLS system. Responsibilities include unit testing as well as system testing of OWLS system changes and enhancements, working from detailed business specifications, analyzing system issues and implementing practical solutions, training and guiding users, and assisting with user queries. A strong work ethic, teamwork, self‑management, and meeting deadlines are critical. Owls System Support Execute business needs, which require development, testing and implementation of solutions based on identified priorities within the team OWLS system operational monitoring and reporting Understand and keep track of changes made in Test and Live environments Identify, minimize and escalate potential risks and opportunities in the OWLS system and any interfaces to other systems or manual processes Ensure effective business alignment by developing and maintaining relationships with all stakeholders as part of the IT team Deliver successful end‑user support to business Implement and adhere to best practice guidelines, policies, processes and procedures Assist with user training, guidance and training and user queries Security and User Management Business application security administrator for the Zestlife OWLS application Assist with IT audits for Zestlife Assist with quarterly security reports Assist users with password resets #J-18808-Ljbffr