KEY DUTIES Recruitment and selection Payroll and HR administration controls Performance management Learning and development, staff development and succession Industrial relations, CCMA and Labour Law Compliance Employee engagement and culture KEY PERFORMANCE INDICATORS Payroll Submission - Accuracy and Meeting of Deadlines Training and Development - Execution of the National Training Calendar (Region) Regional (Store) Manpower Costs (incl. Salaries, Overtime, Contracts, Casual Wages) - Budget Specialist Targets (Region): No. of People and No. of Specialist Badges Recruitment - Time to fill vacancies Labour Turnover % (Region): Below the Chain Average HR Compliance - incl. managing Employment Equity + OHASA risk (Region) CCMA Resolution Rate - % of disputes resolved before Arbitration (Region) COMPETENCIES Ability to build trusted relationships with Senior Management and Departmental /Line Managers (across Divisions) Strong Communication Skills (Written and Verbal) Ethical Leadership and Team Development Skills Strong Planning, Personal Organization and HR Administration Capabilities Accountability and Execution In-depth knowledge of HR Best Practices and Labour Legislation (South Africa) Problem-Solving and Conflict Resolution Skills Strong Customer Service Orientation KEY ATTRIBUTES High Level of Integrity, Confidentiality and Professionalism Operational Expertise in HR Pro-active Problem Solver Resilience and Agility Emotional Intelligence and Empathy Discretion and Cultural Sensitivity Influence and Collaboration