WNS Global Services in Cape Town is seeking a Workforce Management (WFM) professional responsible for real-time management of staffing levels to ensure optimal service levels. The role requires at least 2 years of experience in WFM and trend analysis, along with strong analytical and communication skills. Candidates should possess a Matric/Grade 12 qualification and have proficiency in MS Office tools, specifically Excel and Access. The role entails both day and night shifts, with travel across multiple sites as necessary.#J-18808-Ljbffr
Real-Time Wfm Analyst: Intraday Staffing & Optimization
WNS GLOBAL SERVICES
cape town, cape town
Published 19 days ago
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