Tokai, South Africa | Posted on 25/05/2026 Branch Street Address Shop G14, 238 Main road, Tokai Junction Postal Code 7945 Country South Africa Working Hours Job Description Job Purpose: To provide frontline administrative, optical sales, and patient support services, ensuring a smooth and professional experience for all patients entering the practice. Key Responsibilities: Greet and welcome patients, manage appointments, and maintain daily scheduling systems.Perform patient check-in and assist with medical aid verification and billing.Guide patients through frame and lens selection based on prescription and lifestyle needs.Dispense and fit glasses and contact lenses as per the Optometrist’s prescription.Manage till point, daily cash-up, and retail stock administration.Handle customer inquiries, complaints, and follow-up communications.Maintain cleanliness and organization of the reception and retail area.Support basic lens ordering processes and communication with suppliers.Assist with patient recalls, marketing efforts, and practice promotions.Uphold confidentiality, professionalism, and compliance with POPIA. Working Conditions: Fast-paced, customer-facing retail clinic environment.Required to work shifts, including Saturdays, depending on branch needs.Standing for long periods and managing patient foot traffic. Requirements Required Qualifications: Matric / Grade 12 (minimum requirement).Optical dispensing/Opticianary Diploma or relevant healthcare customer service experience is advantageous. Experience: Minimum 1-3 years experience in an optical, retail healthcare, or customer service role preferred.Knowledge of lenses, frames, and optical terms is a strong advantage. #J-18808-Ljbffr