Description Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our George Airport. The successful applicant will report to the Manager: Base Airport. Key Responsibilities Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required Assist customers when there are flight disruptions and/or cancellations Handle and safeguard confidential information Address any complaints in a professional and timeous manner Escalate any problematic issues to the Supervisor on duty Provide professional Customer service at all times Requirements Grade 12 or equivalent Airport and ticket sales experience Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook) Excellent understanding of delivering great customer service Excellent written and verbal command of the English language including proper phone etiquette Conflict resolution skills Personal Attributes: Punctual High degree of patience and assertiveness Trustworthy, professional and reliable, including dealing with confidential information Immaculate timekeeping The ability to work well under pressure Practice good time management Customer focused and service orientated #J-18808-Ljbffr
Customer Service Agent (George Airport)
FLYING SEEKERS
george, george
Published 3 days ago
Report job