Minimum Qualifications: Matric \ Grade 12 (Compulsory) Own reliable transport and drivers license Tertiary IT qualification ITIL Foundation Operational Technical Support Logging all relevant incident/service request details, allocating categorization and prioritization levels. Providing first-line investigation and diagnosis Resolving incidents/service requests when first contacted whenever possible Escalating incidents/service requests that they cannot resolve within agreed timescales Keeping users informed of progress Closing all resolved incidents, requests and other calls Conducting customer/user satisfaction call-backs/surveys as agreed Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Management and client reporting. Review automated reports and log service requests for remedial work