Senior Merchant Success Manager – Cape Town. We require your degree and it will be advantageous if you have a Postgrad in marketing, finance, management, entrepreneurship or engineering. Our fintech client requires 5+ years commercially driven client facing experience to manage this role with your strong relationship building skills to deliver exceptional service in a high-growth, entrepreneurial environment. Requirements: University undergraduate qualification essential Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous Minimum 5+ years’ client-facing experience, preferably within ecommerce, SaaS, payments, or fintech Strong commercial and business acumen Proven track record of exceeding goals and targets Exceptional interpersonal and written communication skills Strong analytical and problem-solving abilities Retail and/or payments/finance industry experience advantageous Ability to thrive in a fast-paced, high-growth environment Demonstrated involvement in extracurricular or leadership activities Strong values, integrity, and professional ethics Duties and Responsibilities: Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup Build and maintain strong, long‑lasting merchant relationships to ensure exceptional client service and retention Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values Maintain accurate merchant information, including KYC, billing details, and fee structures Drive merchant marketing initiatives in collaboration with internal marketing teams Support sales and upselling opportunities for both prospective and existing merchants Gather merchant feedback and provide insights and recommendations to the product team Develop and maintain FAQs, support documentation, and operational processes Identify and proactively manage potential merchant risks and retention opportunities Coordinate merchant offboarding processes where required Collaborate cross-functionally across departments in a high-growth startup environment Contribute beyond core responsibilities where needed, demonstrating adaptability and initiative #J-18808-Ljbffr