Company Overview We are an established commercial HVAC and refrigeration company based in Winston-Salem, North Carolina, with over 25 years of experience. We provide statewide service including installation, maintenance, and repair for heating, air conditioning, and refrigeration systems. As a 24/7 operation, we are committed to delivering reliable and responsive service to our clients at all hours. Position Overview We are seeking a reliable and professional Customer Service Representative (CSR) to handle after-hours customer support. This role is primarily focused on managing inbound and outbound calls and scheduling service appointments efficiently. Key Responsibilities Answer inbound customer calls during after-hours operations Make outbound calls as needed (follow-ups, confirmations, etc.) Schedule service appointments accurately using company systems Provide clear, professional, and courteous communication with customers Ensure all customer interactions are properly logged and documented Systems & Tools Scheduling software: ServiceTitan VoIP/phone system for handling inbound and outbound calls Required Qualifications Strong verbal communication skills in English (clear, professional, customer-friendly tone) Prior experience in customer service or call handling Ability to manage multiple calls and scheduling tasks efficiently Comfortable working remotely and independently Preferred Qualifications Experience in HVAC, refrigeration, or similar service-based industries Familiarity with ServiceTitan (strongly preferred) Bilingual (English/Spanish) is a plus, but not required What Success Looks Like Prompt and professional handling of customer calls Accurate scheduling and coordination of service appointments Positive customer interactions and satisfaction Reliability during assigned after-hours shifts Salary $1,000 - $1,450 a month Working Hours / Employment Type We are a 24-hour business, and this role is focused on after-hours coverage: Full time: 5:00 PM - 1:00 AM (Eastern Time) Remote Employment 100% REMOTE Benefits $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle #J-18808-Ljbffr