Job Title: Zestlife Senior IT Business Analyst Reference Number: MMH -7 Position Type: Permanent Location: Claremont, Cape Town, Western Cape, South Africa Introduction Join a dynamic and forward‑thinking organisation as a Senior IT Business Analyst, where your expertise will play a pivotal role in shaping strategic technology solutions. This is a highly senior, multifaceted position suited to an experienced professional who can seamlessly bridge the gap between business and IT, lead complex initiatives, and influence outcomes at a strategic level. You will be entrusted with driving end‑to‑end delivery across business analysis, systems design, and project leadership, while partnering with stakeholders across the organisation to deliver impactful, innovative solutions. With a strong focus on problem‑solving, stakeholder engagement, and team leadership, this role offers the opportunity to make a significant contribution within a sophisticated and evolving IT environment. Role Purpose The purpose of the Senior IT Business Analyst role is to act as a strategic bridge between business needs and technology solutions, ensuring that systems and processes are effectively designed, implemented, and aligned to support organisational goals. In this role, you will lead and guide the analysis, design, and delivery of complex IT initiatives—translating business requirements into practical, high‑quality solutions—while driving continuous improvement, enhancing productivity, and supporting informed decision‑making across the business. Requirements Formal Education: Appropriate 3/4 years IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming) Extensive exposure to Systems Analysis and Project Management Exposure to SQL programming Experience Minimum of 10 years IT Experience Experience in dealing with teams within a geographically and technically complex environment Exposure to SQL programming and database systems General IT skills are essential, such as Windows, Excel, FTP and the ability to research and solve business problems with IT solutions Knowledge of Financial and Insurance Business is a definite advantage A background in Programming and IT System Support of large complex systems Duties & Responsibilities Perform Project Management, Business Analysis, Systems Analysis and Design, Team Leading and certain technical functions Apply strong analytical skills and problem solving to positively influence process and productivity and work with a wide range of people Act as liaison between business and software developers or other service providers Work closely with the Zestlife business to ensure business requirements are understood and met, and train and guide users Configure systems, design and specify solutions, test, implement, document, and provide user training Provide constructive and timely feedback on work progress and problems encountered Assist and manage IT team members by reviewing and advising on system builds or enhancements and changes, ensuring deadlines are met Support IT team members, assist in continual improvement of the IT Function and its operations Provide realistic estimates of effort and task size to the business where required Communicate clearly and accurately, building good relationships within the IT team, and with members of Zestlife and other IT providers Demonstrate strong work ethic, teamwork, independence, self‑management and ability to deliver by deadlines Work may be required after hours or on weekends from time to time Competencies Ability to analyse, translate and define business requirements into technical solutions Troubleshooting / creative problem‑solving skills Analytical thinking and broad understanding of technologies that can solve business problems Facilitation skills and investigative, gathering, interpreting and advising of business and user requirements Skills to draw up functional specifications and work through the SDLC to ensure requirements are met Assisting in the logical design of databases and systems, testing the systems and training the business users Good industry‑related knowledge and experience Good understanding of document management systems and workflow Interpersonal and communication skills Planning & Organizing skills Time management Documentation skills #J-18808-Ljbffr