Position Overview MCI is a technology‑enabled business‑services company providing customer experience (CX), business process outsourcing (BPO), and XaaS cloud solutions across a range of industries. The company operates in multiple countries with on‑site and remote call‑center agents. Role Overview We are seeking confident, professional Urdu Call Center Representatives to join our growing team. The role requires strong communication skills, a positive attitude, and the ability to work effectively in a fast‑paced environment. Responsibilities Handle customer interactions across multiple communication channels. Provide assistance, information, and support to customers when required. Accurately capture and maintain customer information and records. Deliver a professional and positive customer experience. Meet quality, productivity, and performance standards. Follow company procedures, systems, and campaign processes. Work effectively within a team environment while maintaining individual performance. Qualifications Grade 12 / National Senior Certificate (or equivalent). Minimum 1–2 years of experience in a customer service role within a BPO environment. Fluent in English and Urdu. Excellent verbal and written communication skills. Strong interpersonal and problem‑solving abilities. Good computer literacy and administrative skills. Ability to work in a fast‑paced and target‑driven environment. Professional, adaptable, and customer‑focused attitude. Physical Requirements The job is office‑based. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results. Must be willing to submit to drug screening; job offers are contingent on drug screening results. Equal Opportunity Employer MCI is an equal opportunity employer and provides a work environment that is free from discrimination based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic. MCI complies with applicable laws and provides reasonable accommodations for qualified employees with disabilities as required by law. #J-18808-Ljbffr