Counter Sales (Internal Applications Only – Mthatha Vulindlela) Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed. Requirements Grade 12 or equivalent NQF 4 qualifications. 1 year sales experience in a hardware retail, wholesale or similar environment. 1 year carpentry experience would be advantageous. Ability to perform basic calculations accurately. Well developed problem solving and analytical skills. Must be willing to work shifts, weekends, and Public Holidays. Must be able to work under pressure. Key Performance Area Accurate processing of order requests received from customers. Accurate processing of sales made by customers. Accurate receipt of payments and related banking processes. Advise customers correctly on product. Assist customers with any product queries. Assist with customer complaints in a timely manner. Must be available in area of responsibility. Assist in other departments as and when required. Product knowledge on all products and services offered. Assist with packing stock away as per allocated bins. Ensure stock is merchandised immediately after being received. Ensure sales counters are kept free of stock and in a presentable manner. Safety (OHSA) compliance: use of safety gear and ensure customer and employee safety. Ensure stock in area of responsibility is merchandised in a safe manner. Be aware of suspicious behaviours or people and report any suspicions to management. No product to be loaded for a customer without proof of purchase or required documentation. Integrity Creates realistic expectations. Is sincere. Handles sensitive information carefully. Shows awareness of values and indicates when boundaries are crossed. Keeps promises. Accuracy Effectively handles detailed information and is consistently attentive to details. Works in an orderly fashion. Ensures that matters are handled in an orderly and accurate manner from start to finish. Prevents mistakes. Invests energy in checking work for mistakes. Client Focus Identifies and actively responds to clients’ wishes and needs. Deals with clients in a friendly manner. Shows involvement in the client's problem. Makes clients feel welcome. Approaches the client's question with a can-do mentality. Personal Development Being aware of one's own strengths and weaknesses and consciously working on personal development. Focused on self‑broadening and/or gaining more in-depth knowledge. Follows relevant training programmes and looks for opportunities to gain experience. Seeks and uses opportunities for personal development. Asks for feedback in order to learn. Complies with generally accepted standards in activities related to the position. #J-18808-Ljbffr