Senior Business Analyst - Financial Services / Contact Centre A well‑established and fast‑growing fintech business is looking for a Senior Business Analyst to join their Product Portfolio team in Cape Town. This is a highly hands‑on role suited to someone who enjoys getting into the detail, solving complex business problems, and working closely with both technical teams and stakeholders to drive delivery. You’ll join a collaborative, fast‑paced environment where your input will directly influence systems, processes, and customer‑facing solutions across the business. What you’ll be doing: Gathering, analysing, and documenting business requirements across multiple projects Working closely with developers, testers, product teams, and operational stakeholders Running workshops, stakeholder sessions, and requirement gathering activities Translating business needs into clear functional specifications and process flows Supporting delivery teams throughout the SDLC Investigating production issues and identifying opportunities for system enhancements Performing data analysis and working with SQL queries where needed Assisting testing teams to ensure solutions align with business requirements Acting as the bridge between business and technical teams What they’re looking for: 5+ years’ experience as a Business Analyst in a formal environment Experience within financial services, fintech, lending, collections, or payments Exposure to contact centre environments and operational workflows Strong experience with requirement gathering, process mapping, and stakeholder management Experience working in Agile / Scrum environments Ability to work independently and take ownership Solid SQL skills for querying and analysing data Strong communication skills with the ability to influence stakeholders across the business Nice‑to‑have: Debt collection or credit environment exposure Relevant Business Analysis qualification or diploma Experience working on operational or customer servicing platforms Why this role? Stable, product‑led environment with large‑scale systems Opportunity to work on impactful financial products and operational improvements Highly collaborative team environment Strong exposure across business, product, and technical teams Great opportunity for a senior BA who enjoys ownership and problem solving Cape Town (Northern Suburbs) - full‑time on‑site role #J-18808-Ljbffr