Overview SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB. The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers. He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary. This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment. Role Requirements Must have at least 2-years industry-relevant experience Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed Essential Technical Knowledge and Experience A+ / N+ MCSE (Microsoft Certified Systems Engineer) At least 2-years’ Microsoft 365 technical work experience Understanding of Public Cloud and at least 1-years’ technical experience At least 2-years working experience with any routing vendor equipment and/or software At least 2-years’ experience with Layer-2 networking and VLAN’s At least 2-years’ work experience with Sophos XG Firewalls Advanced Microsoft Windows Desktop Operating Systems Advanced Microsoft Office Suite skills Advanced Microsoft Windows Server Operating Systems Advanced Microsoft Active Directory and Group Policy knowledge experience Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience Advanced DHCP and DNS Functionality Advanced Understanding Switching / VLAN’s Routing / NAT / Dynamic Routing Packet flow Email flow UTM and Firewall appliances Wireless networks Advantageous Certifications and Knowledge ITIL Foundation N-Able ConnectWise Manage CCNA (Cisco Certified Network Administrator) is beneficial Basic scripting Mimecast cPanel SSL Certificates Apache / IIS knowledge Key Responsibilities Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems Identify, report, and resolve Firewall, VPN & Internet connectivity problems Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards Identify and report pre-emptive server hardware failures Identify and report on Windows and Hyper-V health Identify and report exceptions from daily backup checks Identify and report server disk space exceptions Identify and report Windows DHCP & DNS warnings Ability to work in a team & independently to provide customer service Ability to prioritize, escalate and request assistance when needed in a timely manner Must be open to learning new technologies and service delivery methodologies #J-18808-Ljbffr