We are seeking a customer-focused and proactive Service Desk Engineer with strong service desk and call centre experience, excellent communication skills, and a positive, professional telephone manner. The ideal candidate will be a reliable team player with strong incident and event management abilities, committed to delivering exceptional customer service, proactive system monitoring, and timely incident resolution while meeting SLA requirements. A solid understanding of service desk operations, multitasking, telecommunication environments, and technical support fundamentals (A+, N+, and preferably ITIL/Linux/Unix exposure) will be highly advantageous. What you'll do: Excellent customer interaction. Positive attitude required with excellent telephone etiquette Team player with good work ethic and attendance record Self-driven - Get the job done Strong event management abilities with customer focused Requires performing daily application availability checks and event monitoring tasks Strong sense of responsibility in taking ownership of problems and seeing them through till completion. Excellent customer satisfaction, interaction and engagement Provide proactive system monitoring To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk Ensure that calls are assigned to the next resolver groups within the specified timeframes Working well with another colleague/team player/ willing to assist Ensure that all correspondence is adhered to, executed, or noted in the correct manner Following instructions including customer Working Instructions (WI) or management instructions Go-getter Your Expertise: Telephony soft skills qualifications and/or Call center/Service Desk experience English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders Excellent Customer Interaction and communication Service Desk Experience Call Centre Experience Event Management Experience Incident Management Experience Multi-tasking skills Telecommunication experience Qualifications: Qualification Essential Competency National Senior Certificate/ Matric/ N3/ Grade 12 A+ N+ Pass typical recruitment checks (reference, criminal checks, etc.) Qualifications preferred/ knowledge ITIL v3 certification LinuxUnix qualifications and/or experience #J-18808-Ljbffr