Position Purpose: To manage debtors’ book as per the ageing and in accordance with scheme rules. Experience: 1-2 years’ experience with claims reversals and reprocessing. 1-2 years inbound/outbound call centre experience. 1-2 years debt collection experience preferable. Qualifications: Grade 12. Tertiary qualification in Accounting, Finance or related field. KEY PERFORMANCE AREAS Receive, review, and process invoices from medical service providers, suppliers, and other creditors. Investigate validity of debt and reprocess invalid claims reversals. Payment Management Process and manage approved payment arrangements. Ensure timely and accurate payment reminders to avoid incorrect handover to external debt collectors. Reconcile accounts receivables records with statements from creditors to ensure all transactions are accounted for. Address any discrepancies or issues that arise during reconciliation. Manage member debt for medical memberships, including generating invoices, processing payments, and handling reversals of claims. Track membership status and update records accordingly. Record Keeping Maintain accurate records of all financial transactions, including invoices, payment receipts, and correspondence with creditors. Ensure records are organized and accessible for audits and reference. Customer Service Address and resolve inquiries from providers and members related to billing and payments. Provide support and clarification on billing issues, payment statuses, and membership details. Compliance and Reporting Ensure that all invoices and payment activities comply with relevant regulations and organizational policies. Prepare reports on accounts receivables activities, and payment statuses for management. Coordination Work closely with other departments (e.g., finance, administration) to ensure accurate and efficient handling of financial transactions and membership management. Coordinate with medical service providers and suppliers to resolve billing issues and disputes. KEY COMPETENCIES Skills and Abilities Understanding of financial principles and practices related to accounts payable and billing. Experience with accounting software and billing systems, and familiarity with medical billing codes and processes. Ability to manage multiple tasks, prioritize workloads, and maintain organized records. Capability to resolve discrepancies, address billing issues, and find solutions to financial challenges. Strong verbal and written communication skills for interacting with creditors, members, and internal teams. Focused on providing excellent service to members and resolving their billing-related concerns effectively. Awareness of relevant regulations and standards governing medical billing and accounts payable. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Note: Company reserves the right to close the advert before specified closing date. PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits. #J-18808-Ljbffr