We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service. You will play a key role in supporting our clients' IT environments, with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement. Technical Requirements Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) Excellent troubleshooting skills across: Windows OS and applications Email flow and routing Microsoft 365 services Good understanding of networking fundamentals (routing & switching) Experience with PowerShell scripting for administration macOS experience is advantageous Experience & Qualifications 5+ years in a customer-facing IT support role Previous MSP (Managed Services Provider) experience highly desirable Current Microsoft certifications (MS or AZ track preferred) Key Responsibilities Manage and resolve support tickets and service requests efficiently Receive, log, and track all customer calls and requests Perform initial troubleshooting and aim for first-time resolution Escalate issues in line with SLAs where necessary Monitor ticket queues and ensure SLA compliance Keep customers informed on ticket progress and updates Assist with onboarding, migrations, and project work Contribute to process improvements, documentation, and automation Support customer satisfaction and retention initiatives Reference Number Reference Number for this position is GZ61204 which is a permanent position based in Cape Town Pinelands offering a cost to company salary of R600k per annum negotiable on experience and ability. Contact Garth o n or call him on to discuss this and other opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website for more great positions. Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! #J-18808-Ljbffr