What you'll do: Requirement Analysis, System Expertise & Solution Design Collaborate with stakeholders to gather, analyze, and document technical requirements. Translate business needs into process flows, technical specifications, epics, features, user stories and tasks. Design scalable solutions aligned with architecture and cybersecurity standards. Become the subject-matter expert (SME) for assigned custom platforms, advising on best practices and limitations. Developer Collaboration & Technical Leadership Work shoulder-to-shoulder with developers to clarify requirements, troubleshoot design challenges, and validate implementations. Lead technical sprint ceremonies (e.g., refinement sessions, sprint demos) to ensure alignment with business goals. Document system architecture decisions and contribute to technical wikis (e.g., Azure DevOps) Systems Integration Liaise with developers to understand interfaces, data workflows as well as API integrations Conduct gap analysis to identify system improvements or automation opportunities for improved user experience and/or better value. Testing, Quality Assurance & Risk Mitigation Define technical test cases (e.g., edge cases, performance thresholds) and validate outputs against business rules. Develop and execute test plans (UAT, SIT) to validate functionality, performance, and security. Troubleshoot and resolve defects, coordinating with cross-functional teams for fixes. Ensure compliance with all IT Governance, regulatory standards (e.g., GDPR, POPIA, etc.) Flag upstream/downstream impacts of system changes (e.g., "This API change will break Report X"). Maintain a runbook for system troubleshooting and admin tasks. Technical Support & Training Serve as Tier 2/3 support for complex system issues, ensuring minimal downtime. Train end-users and create technical documentation (guides, FAQs, release notes). Continuous Improvement Monitor system performance, analyze trends, and recommend upgrades/optimizations. Identify technical debt and advocate for fixes/enhancements. Stay ahead of system upgrades and evaluate new features for business relevance. Stay updated on emerging technologies (e.g., AI, RPA) to drive innovation. Your Expertise: Proven experience, minimum 5 years’ relevant working experience, in application support or business/technical analytics. Experience working with third-party service providers and managing SLAs. Experience in global or virtual team working. Analytical: Agile/Scrum methodologies, Data modeling, process mapping. System Mastery: Deep hands-on experience with 1-2 core systems (Fleet, Payment, Loyalty and B2B CRM Systems) Developer Collaboration: Comfort with DevOps tools Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming. Qualifications: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field or other equivalent relevant qualification. Skills Good customer-facing, interpersonal and communications (oral and written) skills. Experience and proven record in stakeholder management and problem-solving, Able to work across teams and manage relationships with vendors. Able to work independently and within a team. Able to work in a cross-functional, multi-application, multi-service providers environment. #J-18808-Ljbffr