Recruitment & Client Success Manager Department: OperationsReports to: Head of Recruiting Operations and Talent on Demand and/or Recruitment Operations Manager Role Overview The Recruitment Manager is responsible for leading, supporting, and performance‑managing a team of recruiters to ensure consistent, high‑quality recruitment delivery. This role owns team effectiveness, delivery efficiency, candidate quality, and client experience, while driving accountability against agreed performance targets. The Recruitment Manager plays a critical role in ensuring recruitment outcomes align with both client expectations and business goals. Key Responsibilities Lead, coach, and support a team of recruiters to build a high‑performing, engaged, and accountable team. Provide ongoing guidance, hands‑on support, and regular check‑ins (1:1s, feedback sessions, performance discussions) to ensure recruiter success. Monitor recruiter performance against KPIs and team targets, implementing performance improvement plans when needed. Identify and address team challenges proactively to maintain morale and performance. Ensure consistent reporting, feedback, and documentation of performance Foster and drive a team culture of ownership, transparency, collaboration, and continuous improvement that supports accountability and team retention. Recruitment Delivery & Operational Excellence Own delivery efficiency across all assigned roles and accounts Audit and manage roles and deals in HubSpot/RecruitCRM to ensure accurate deal stages, timelines, forecasts, and candidate data in compliance with company SLAs. Manage and maintain pipeline of open roles and drive conversion from launch to placement by ensuring roles are actively progressed and closed within agreed timelines. Monitor deal progress and closure rates (roles opened vs. roles filled) Proactively identify recruitment risks and potential delays, implement corrective actions, and elevate issues appropriately to the Recruitment Operations Manager for operational concerns and the Account Manager for client‑related matters. Work with the Account Manager to analyze lost deals or revenue gaps to implement improvement strategies Maintain accurate forecasting and pipeline visibility Candidate Quality, Speed & Client Experience Ensure high‑quality candidates are sourced, screened, and review candidate submissions prior to client endorsement Deliver timely responses and outputs while consistently meeting 48‑hour delivery standards. Monitor client feedback, complaints, and deal withdrawals Address quality or service issues promptly to protect client satisfaction Ensure recruitment processes meet agreed service levels and expectations Success Measures Strong internal team feedback, engagement, and retention Reduced time‑to‑fill and high deal completion rates High candidate quality with low complaint and deal cancellation rates High‑performing recruitment team meeting or exceeding agreed KPIs Core Competencies Proven people leadership and coaching capability Strong recruitment delivery and operational management skills Ability to balance speed, quality, and client experience Data‑driven and performance‑focused mindset Clear, direct, and supportive communication style #J-18808-Ljbffr