Overview Provides non‑clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, including coordination of referrals, resources, and pre‑authorizations, communication with patients, and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, and responding to telephone and written inquiries from internal and external sources such as patients, providers, and insurance companies. Employs a high level of initiative and independent judgment to prioritize and handle incoming requests and difficult problems. Location Virginia Beach, VA Work Shift First (Days) Education HS Diploma Required Certification/Licensure None Required Experience Three (3) years clerical, customer service experience required. One year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers required. Experience with electronic medical record systems preferred. An associate’s degree in lieu of the required experience will be considered. Benefits Sentara offers an attractive array of full‑time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Our success is supported by a family‑friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. EEO Statement Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment. Remote Work Eligibility For positions available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. #J-18808-Ljbffr